Return and Refund

Thank you for shopping at Koyal Herbal World.


If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.


The following terms are applicable for any products that You purchased with Us.


Interpretation and Definitions


Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

 

Definitions

For the purposes of this Return and Refund Policy:

 

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Koyal Herbal World.

  • Herbal Products refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Herbal Products from Us.

  • Service refers to the Website.

  • Website refers to Koyal Herbal World, accessible from https://www.koyalherbalworld.com

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights


You are entitled to cancel Your Order within 7 days without giving any reason for doing so.


The deadline for canceling an Order is 7 days from the date on which You received the Herbal Products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.


In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:


By email: koyalherbalworld@gmail.com

 

We will reimburse You no later than 14 days from the day on which We receive the returned Herbal Products. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns
In order for the Herbal Products  to be eligible for a return, please make sure that:

  • The Herbal Products were purchased in the last 7 days.

  • The Herbal Products  are in the original packaging


The following Herbal Products  cannot be returned:

 

  • The supply of Herbal Products made to Your specifications or clearly personalized.

  • The supply of Herbal Products which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

  • The supply of Herbal Products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Herbal Products which are, after delivery, according to their nature, inseparably mixed with other items.

  • We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.


Only regular priced Herbal Products may be refunded. Unfortunately, Herbal Products on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

 

Returning Herbal Products 
You are responsible for the cost and risk of returning the Herbal Products to Us. You should send the Herbal Products to the following address:

 

170, Koyal Dalal, Sheshnagar, Bramhapuri, 441206

 

We cannot be held responsible for Herbal Products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Herbal Products or proof of received return delivery.

 

Gifts
If the Herbal Products were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You. 

 

If the Herbal Products weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.
 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

 

By email: koyalherbalworld@gmail.com

Contact No: +91 7718082547

 
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